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Home About Capabilities
  • Overview
  • Capabilities
  • Global Footprint

Capabilities

  • SPS Differentiators
  • Capabilities
  • Certifications

SPS Differentiators:

  • Technical Depth
    • Design Engineering & Applications Specialists
    • Networking & Convergence Engineering
    • Server & SIP Application Engineers
    • SDS Certified
  • Process-based Approach
    • Systems Support What We Do
    • Documented Processes - Scalable; Repeatable
    • Functional Alignment Creates Depth in Skill-Sets
    • Program Management Methodology
  • Experience
    • Over 25 Years Industry Experience
    • Implemented Over 30,000 Systems
    • Currently 80%+ Converged Implementations
  • Day 2 Support
    • TotalCare
    • iCON

SPS expertise is scalable to your business needs with consistent results. SPS has in-house specializations and PMP-Certified resources to ensure quality and on-time delivery during every phase of your project. SPS expertise ranges from Tier I to Tier IV with an extensive Network Operations Center to support customers 24/7. Our industry-leading iCON suite provides unmatched network monitoring and management.

For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners.

Core Capabilities

 

Converged
Infrastructure

Certified Engineers
Converged Process
Converged Infrastructure
SIP SBC
Server Engineers
SIP Gateways
WiFi
Security

Telephony
Solutions

VoIP Implementation
Session Manager
SIP Trunking
SIP Adjuncts
Unified Messaging
Audio Conferencing
Web Conferencing
Nuance Applications

Unified
Communications

Microsoft Exchange
Microsoft OCS
RIM BES
Lotus Sametime
Mobility Applications
One X Applications
Right Fax
Video

Contact
Centers

MultiMedia Contact
Nice & Verint
Work Force Management
CMS & IQ
Voice Portal
Proactive Contact
AES & CTI
Information Display

Business
Continuity

Redundant Network
UPS
Storage
Hosted Services
Virtualization
Managed Services
Carrier Services
Expense Management
 
 
 

Certifications

  • Avaya

    SPS Certification Level:

    Platinum Certified Avaya Global Connect channel partner

    Specializations:

    Service Expert
    SME Expert
    Joint Services Delivery (JSD) Certified

    Individual Certifications:

    Avaya Certified Associate
    Avaya Certified Specialist
    Avaya Certified Expert

    Areas of Specialization:

    ACA - Voice Services Management
    ACA - Contact Center Management
    ACA - Design: IP Telephony
    ACA - Design: Messaging
    ACA - Design: Interaction Center
    ACA - Design: Proactive Contact Solutions
    ACA - Design: Avaya Voice Self Service
    ACA - Design: Modular Messaging
    ACA - Implement: IP Telephony
    ACA - Implement: Messaging
    ACA - Implement: Wireless
    ACA - Implement: IP Office
    ACA - Implement: Proactive Contact Solutions
    ACA - Implement: Call Center
    ACA - Implement: Avaya Voice Self Service
    ACA - Implement: Avaya Interaction Center / Operational Analyst
    ACA - Implement: Modular Messaging with Avaya Message Store
    ACA - Implement: Modular Messaging with Microsoft Exchange
    ACA - Maintain: Enterprise IP Telephony
    ACE - Design: Enterprise Solution Architect
    ACE - Design: Contact Center/CRM
    ACE - Implement: Enterprise Solution Architect
    ACE - Implement: Contact Center/CRM
    ACE - Technical
    ACE - IP Telephony
    ACE - Messaging
    ACS - Voice Services Management
    ACS - Design: Avaya Voice Self Service
    ACS - Design: Call Center
    ACS - Design: Proactive Contact Solutions
    ACS - Design: Messaging
    ACS - Design: Modular Messaging
    ACS - Design: IP Telephony
    ACS - Implement: Avaya Voice Self Service
    ACS - Implement: Call Center
    ACS - Implement: Proactive Contact Solutions
    ACS - Implement: Modular Messaging with Avaya Message Store
    ACS - Implement: Modular Messaging with Microsoft Exchange
    ACS - Implement: IP Telephony
    ACS - Implement : IP Office
    ACS - Maintain: Enterprise IP Telephony

  • Microsoft

    SPS Certification Level:

    Microsoft Gold Certified Partner

    Specializations:

    Advanced Infrastructure Solutions
    Networking Infrastructure Solutions
    Portals and Collaboration
    Midmarket Solution Provider Competency

    Areas of Specialization:

    Microsoft Certified System Engineer (MCSE)
    Microsoft Certified Solutions Developer (MCSD)
    Microsoft Certified DataBase Administrator (MCDBA)
    Small Business Specialist

  • Extreme

    SPS Certification Level:

    Extreme Networks Diamond Elite

    Individual Certifications:

    Extreme Certified Sales Professional (ECSP)
    Extreme Data Certified Professional (EDCP)
    Extreme Networks Associate (ENA)
    Extreme Networks Specialist (ENS)

  • Cisco

    SPS Certification Level:

    Cisco Premier Certified Partner

    Individual Certifications:

    Cisco Certified Network Associate (CCNA)
    Cisco Certified Design Associate (CCDA)
    Cisco Certified Design Professional (CCDP)
    Cisco Certified Network Professional (CCNP)
    Cisco Certified Security Specialist (CCSP)
    Cisco Certified Voice Professional (CCVP)
    Cisco Certified Internetwork Expert Routing (CCIE)

    Areas of Specialization:

    CCIE Routing and Switching

     

  • HP

    SPS Certification Level:

    PartnerONE Elite

    Specializations:

    HP Networking - Master

  • Juniper

    SPS Certification Level:

    Juniper Elite

     

  • Meru

    SPS Certification Level:

    Meru Pinnacle Level

     

  • Polycom

    SPS Certification Level:

    Gold Solution Provider

     

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        • SPS IAUG Appreciation Gala
        • HIMSS - Central and North Florida
        • BYOD! Real Strategies and the Evolution of Bring Your Own Device

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