SPS Differentiators
In today’s highly competitive market, business leaders must seek innovative ways to increase revenue, profitability, market share and customer satisfaction. Emerging communication technologies provide new capabilities that can enable you to meet these challenges and gain the competitive edge. SPS is a proven designer and integrator of versatile communications solutions, and we are ready to enable your company with a full range of services.
Technical Depth
SPS has in-house specializations and PMP-certified resources to ensure quality and on-time delivery during every phase of your project.
As a Platinum-certified Avaya Connect channel partner, SPS holds over 350 Avaya certifications, with expertise in contact center, messaging and unified communications. SPS is one of a small number of Avaya partners to hold both the “Service Expert” and “SME Expert” designations since these specializations were created in 2009. Additionally, Avaya has certified SPS as both an “Implementation Specialist” for excellence in project delivery, and as a “Support Specialist” for our demonstrated day-two service capabilities.
SPS also maintains strategic partnerships and certifications with more than 15 other key manufacturers, including Cisco, Microsoft, NICE, HP, Polycom and Extreme Networks. With the competencies gained through these partnerships, SPS provides a comprehensive end-to-end portfolio of products, applications and services to support enterprises throughout North America.
Experience
SPS has built its team several levels deep to provide in-depth customer support for our customers’ business communications and networking needs. Our staff includes technical experts from Tier-I to Tier-IV. Certified and experienced technical roles make up more than 50% of SPS employees. With an average of over 20 years of experience, our engineering team members understand the integration of multiple platforms and complex applications.
Additionally, SPS sponsors specialized teams with superior technical, operations and engineering experts, focused on supporting key business challenges and technology applications.
Process-Based Approach
Because best practices indicate that engagement and collaboration are critical to the success of implementation projects, SPS uses a well-defined, consistent and proven implementation process for every communication solution. And because implementation of a new communication solution involves changes to how your employees work, high engagement by the correct representatives of the customer’s IT and line-of-business teams is essential to support these changes.
Day-Two Support
Every SPS engagement is based upon our TotalCare approach – a cyclical methodology designed to ensure that your communication solutions are working to the benefit of your business. Using this approach, SPS remains closely engaged throughout your solution deployment and beyond, ensuring that communication solutions achieve target outcomes, while developing SPS engagement with your business needs.
To fully realize the value of your communication investments, hardware and software must be maintained to achieve peak performance. With service levels ranging up to 24x7x365, Tier-I to Tier-IV technical resources on-staff, and our Technical Services Center – SPS support customers always have access to an appropriate level of support.
You can also take advantage of SPS’s deep expertise with enablement and staff-augmentation services. When SPS is focused on getting the most out of your technology investments, your staff is free to focus on finding new ways to add value to your business. SPS managed service offers range from software/firmware update management and MAC support, all the way to fully-managed and hosted communication solutions.
As part of this suite of offers, SPS provides the iCON Converged Network Management Platform. iCON provides end-to-end visibility of the entire converged infrastructure and the associated VoIP applications.
Global Solution Focus
SPS is a multi-vendor systems integrator with three main areas of solution focus:
- Contact Center
- Unified Communications & Collaboration
- Avaya, including Nortel
- Microsoft
- Session Management applications
- Video Conferencing & Telepresence
- Managed Services and Private Cloud
- Tactical Services
- Staff Augmentation
- Private Cloud
See our Solutions page to learn more about specific offers.