Parsippany, NJ – August 14, 2012 - Strategic Products and Services (SPS), is proud to announce their dedicated Small to Mid-sized Enterprise (SME) Practice. To address the explosive growth of Unified Communications and value-driven applications within this market, the specialized practice has national sales, design, engineering, implementation and support resources specifically trained and certified to provide solutions for businesses up to 1000 employees ($250 MM).
SPS is a multi-vendor systems integrator that specializes in the design, installation and support of converged communication solutions, contact center, advanced IP telephony, unified communications, network infrastructure, video and mobility solutions. In addition to their Platinum certified Avaya Connect channel partner status, SPS holds prestigious certifications with Microsoft, Cisco, Extreme Networks and over 15 key manufacturers who enable SPS to provide integrated solutions.
SPS is known for a process-driven methodology that supports complex applications within the enterprise market. The new SME Practice maintains the integrity of this proven process and offers abbreviated sales and implementation timelines required by the small and medium customer set.
“We understand the important role small and medium-sized businesses play within our economy,” said Vel Johnson, VP Sales. “While this segment may not necessarily report to shareholders, each has specific objectives, challenges and growth strategies. With speed to market being critical, we have a dedicated team aligned to understand SME business needs and respond quickly with technology, applications and support to address the specific requirements within this segment.”
SPS provides national SME implementation resources and ongoing support options geared toward SME business needs. “We understand many businesses do more with less,” said Johnson. “We have tools and a dedicated team to augment IT staff and help with the day-to-day network management needs.”
Led by Jody GrandPre, the SME Practice provides subject matter experts, pre-sales support, project managers, software support and customer care teams nationally. The Practice leverages SPS’ centralized services such as human resources, marketing and accounting. To maintain SPS’ high service levels, the SPS Technical Service Center (TSC) supports SME customers with a custom process that maps to specially trained teams.
While SPS has provided integrated solutions to businesses within this segment since its inception in 1988, the process, resources and support models were shared with enterprise-sized businesses. SPS maintains the quality, process and certifications to support large enterprises; the new SME Practice within SPS leverages this proven process and provides flexible solution focus for small to mid-sized businesses.
As a multi-vendor systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in nearly 30 North American cities, SPS has design, technical and implementation depth in all aspects of infrastructure technology roadmap planning, consulting and ongoing services for contact center, unified communications and private cloud solutions.
In addition to being an Avaya Connect Platinum channel partner, SPS has strategic partnerships with over 15 key manufacturers including Cisco, Microsoft, NICE, HP, Polycom and Extreme Networks. Through these partnerships and their in-house competencies, SPS provides a comprehensive end-to-end portfolio of products, applications and services to support enterprises throughout North America.
To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance (www.intelligentcommunicationsalliance.com). The Alliance provides a consistent global approach to pricing, design, delivery and support of Avaya and Avaya DevConnect Partner solutions. As a specialized systems integrator, the Alliance holds over 350 Avaya certifications with expertise in contact center, messaging and unified communications.
For the past six consecutive years, SPS has risen annually in the top 300 of CRN’s annual Solution Provider 500 (formerly VAR500), a listing of the largest information technology solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners. Visit www.spscom.com.
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