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  • UC & Collaboration (17)
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SPS TechBeat

25 Latest Articles Current Articles | Archives | Search
May
16

Look Ma, No VPN! (part 2 of 3)

Posted May 16, 2013
Posted by: Dustin Donaldson
Look Ma, No VPN! (part 2 of 3)
In the first installment of this blog, we looked at the requirements to connect a mobile device (like an iPad) to the corporate network, via VPN, to r...

Read More »

Posted in: Network & Wireless
May
09

Look Ma, No VPN!

Posted May 09, 2013
Posted by: Dustin Donaldson
If you are like me, you are likely reading this on some sort of mobile device. Which is quite appropriate, since it is being written on one, while mov...

Read More »

Posted in: Network & Wireless
May
07

Innovation and Evolution in the Nortel Roadmap

Posted May 07, 2013
Posted by: Mike Taylor
In case you were wondering … the writing is NOT on the wall for the Avaya CS1000 communication platform – far from it! Avaya gained the CS1...

Read More »

Posted in: IAUG
May
02

ACD Administration and Best Practices

Posted May 02, 2013
Posted by: Monica Tarr
How “intelligent” is the call routing in your contact center?  What variables do you utilize in your call-handling processes?  Many contact ...

Read More »

Posted in: IAUG
Apr
25

Take the Fog Out of the Cloud

Posted April 25, 2013
Posted by: Mike Taylor
Public or private cloud?  Dedicated cloud?  Hybrid?  How about virtualization?  Do they call it a “could” because no one can answe...

Read More »

Posted in: IAUG
Apr
18

Stay Current with Software / Firmware Updates

Posted April 18, 2013
Posted by: Bill Hausmann
Building an enterprise-class communications system is one thing; maintaining it is another.  Neglecting system updates, versions, and new release...

Read More »

Posted in: IAUG
Apr
11

Designing Your Strategic UC Infrastructure

Posted April 11, 2013
Posted by: Bob Kent
IT is under pressure to provide support for Unified Communications – and the plan must support current UC trends including mobility and “bring your ow...

Read More »

Posted in: IAUG
Apr
09

Avaya and Microsoft Lync – Better Together!

Posted April 09, 2013
Posted by: Anne Jones
With the popularity of Microsoft collaboration technologies, many organizations are asking how to integrate systems to provide their users with seamle...

Read More »

Posted in: IAUG
Apr
04

UC Virtualization: Avaya Aura on VMware

Posted April 04, 2013
Posted by: Chris Stelacio
Avaya recently announced the virtual version of its Avaya Aura® platform, designated as “VMware Ready”  by the leading provider of server virtual...

Read More »

Posted in: UC & Collaboration
Apr
03

Enabling Self Administration on Extension to Cellular

Posted April 03, 2013
Posted by: Anne Jones
In the first installment of this three-part blog, we reviewed Extension to Cellular as a built-in mobility feature in Avaya Aura Communication Manager...

Read More »

Posted in: UC & Collaboration
Apr
01

Using Extension to Cellular with one-X Mobile Lite

Posted April 01, 2013
Posted by: Anne Jones
In the first installment of this blog, we covered the benefits of Extension to Cellular, a built-in mobility feature in Avaya Aura Communication Manag...

Read More »

Posted in: UC & Collaboration
Mar
28

Economically Deliver Avaya Mobility to Smartphones

Posted March 28, 2013
Posted by: Anne Jones
It’s surprising that so many organizations are unaware of the powerful Mobility capabilities that are built in to their Avaya communications solution....

Read More »

Posted in: UC & Collaboration
Mar
21

Insight Services Traffic Study Promotion!

Posted March 21, 2013
Posted by: Jim Sinichko
An SPS Traffic Study provides a detailed technical analysis of traffic on your system – enabling you to right-size your communication resources, maxim...

Read More »

Posted in: Managed & Cloud Services
Feb
28

Determining the Strategic Value of Communications Systems

Posted February 28, 2013
Posted by: Aaron Ziebro
Companies can follow a four-step process to determine if their communications systems are providing strategic value: What is the true TCO of th...

Read More »

Posted in: General
Feb
21

Create More Value with Process Improvements

Posted February 21, 2013
Posted by: Aaron Ziebro
Once a company has passed the five-year hurdle and understands the costs of operations, it is time to move on to the truly strategic part of the proce...

Read More »

Posted in: General
Feb
14

The Five Year Test

Posted February 14, 2013
Posted by: Aaron Ziebro
Given the speed of innovation, communications systems three or more years old are candidates for reevaluation.  However, given the advances in te...

Read More »

Posted in: General
Feb
07

Reviewing Your Communication Assets and Strategy

Posted February 07, 2013
Posted by: Aaron Ziebro
Many businesses consider their telecom system a utility – an important businesses tool that, ironically, is all too often taken for granted.  Thi...

Read More »

Posted in: General
Jan
31

Radvision Feature Update

Posted January 31, 2013
Posted by: Office of the CTO
The Avaya acquisition of Radvision is complete, adding significantly to the video capability that Avaya can offer throughout its portfolio. It is exci...

Read More »

Posted in: Video
Jan
24

Implementing Avaya Desktop Integration for Microsoft Lync

Posted January 24, 2013
Posted by: Office of the CTO
In last week’s blog entry we announced the new, server-less way to integrate Microsoft Lync with your Avaya infrastructure.  This week, we’ll loo...

Read More »

Jan
17

New Avaya Desktop Integration for Microsoft Lync

Posted January 17, 2013
Posted by: Office of the CTO
Our customers are currently very interested in integrating Microsoft Lync as a desktop, IM and presence client with the existing Avaya infrastructure,...

Read More »

Jan
10

Planning a BYOD Strategy

Posted January 10, 2013
Posted by: Aaron Ziebro
As recently as a few years ago, the words “bring your own” might be followed by a number of words, but “device” probably wasn’t among them. For enter...

Read More »

Dec
06

Lights, Camera, Productivity! Part II: Unified Visual Communications

Posted December 06, 2012
Posted by: Mike Taylor
 Next-gen videoconferencing is built on a solid UC foundation.  This unified approach to visual communications enables organizations to leve...

Read More »

Posted in: UC & Collaboration
Nov
29

Lights, Camera, Productivity! Part I: Next-Gen Video Conferencing

Posted November 29, 2012
Posted by: Mike Taylor
 While many contemporary business communication implementations have included video conferencing, utilization of these systems has been low. ...

Read More »

Posted in: UC & Collaboration
Nov
22

Getting Started with Enterprise Mobility and BYOD

Posted November 22, 2012
Posted by: Mike Taylor
Enterprise-class mobility does offer clear benefits, with the ability to simplify and extend business communications – but small- and medium-size...

Read More »

Posted in: UC & Collaboration
Nov
16

Generational Trends: Enterprise Mobility and BYOD

Posted November 16, 2012
Posted by: Mike Taylor
Mobile communication technologies are growing steadily more sophisticated, more accessible, and more popular – and adoption is not limited to tec...

Read More »

Posted in: UC & Collaboration
Oct
25

Putting UC to Work for Small to Medium Businesses

Posted October 25, 2012
Posted by: Michael Leugs

 For small and medium businesses, Unified Communications can break down barriers between organizations, between sellers and customers, and even the barriers between processes and systems.

Read More »

Posted in: UC & Collaboration
Oct
18

Benefits of Unified Communication

Posted October 18, 2012
Posted by: Mike Taylor

 Why are businesses of all sizes showing a renewed interest in Unified Communications (UC)?  Research and real-world experience provide some solid answers.

Read More »

Posted in: UC & Collaboration
Oct
11

Unified Communications for Small to Medium Business

Posted October 11, 2012
Posted by: Mike Taylor

 Interest in Unified Communications has surged recently, due to a renewed focus on collaboration and productivity.  But how does UC play in the world of small- to mid-sized businesses?

Read More »

Posted in: UC & Collaboration
Oct
09

Video Conferencing: Think Small for Big Results

Posted October 09, 2012
Posted by: Mike Taylor

Emerging technologies make it possible to position video-conferencing closer to the user – on personal computers, smartphones and tablets – for unprecedented levels of adoption.

Read More »

Posted in: UC & Collaboration
Oct
03

TotalCare Tip: Insight Services Traffic Study

Posted October 03, 2012
Posted by: Jim Sinichko

 Did you know…? In 10,000 Traffic Studies, over 70% found that at least one trunk group was over-trunked by a factor of 2:1. The information gained from SPS Insight Services can quickly pay for the study itself.

Read More »

Posted in: Managed & Cloud Services
Sep
13

Culture and Collaboration in IT Project Management: Prioritization and Validation

Posted September 13, 2012
Posted by: Theresa Goodreau

In our last post, we discussed the importance of IT and LOB collaboration. In this post, we'll discuss how to prioritize and validate projects for a successful implementation.

Read More »

Posted in: Managed & Cloud Services
Sep
12

Culture and Collaboration in IT Project Management: The Challenge

Posted September 12, 2012
Posted by: Theresa Goodreau

When a technology solution does not deliver desired business functionality and return on investment, cause can often be found in the differing assumptions, expectations and objectives held by the IT and LOB organizations.

Read More »

Posted in: General
Aug
22

Plan and Execute Disaster Recovery

Posted August 22, 2012
Posted by: Mike Taylor

“How To …” steps needed to plan, launch, and maintain a reliable system for Disaster Recovery.

Read More »

Posted in: Business Continuity
Aug
15

The Big DR Picture

Posted August 15, 2012
Posted by: Mike Taylor

Organizations cannot prevent disastrous interruptions - but they can plan for them, deal with them and recover from them.

Read More »

Posted in: Business Continuity
Aug
08

Collaboration + Virtualization

Posted August 08, 2012
Posted by: Mike Taylor

Thanks to virtualization, it may be time to take another look at your collaborative capabilities. When you evaluate server deployment and maintenance costs, virtualization typically offers a very positive return on your IT investment. 

 

Read More »

Posted in: UC & Collaboration
Aug
03

5 Key Challenges to Consider with Bring Your Own Device (BYOD)

Posted August 03, 2012
Posted by: Theresa Goodreau

BYOD offers great benefits for your employees and organization overall. Be sure to define and communicate an effective strategy.

Read More »

Posted in: UC & Collaboration
Aug
01

Talking Cloud Security

Posted August 01, 2012
Posted by: Mike Taylor

As organizations move more and more mission critical functions to the cloud, many now realize a fundamental truth about this promising new technology: not all clouds are the same.

Read More »

Posted in: Managed & Cloud Services
Jul
17

Cloud Pitfalls and Tips

Posted July 17, 2012
Posted by: Wynn Schulz

Practical tips to avoid challenges while adopting a cloud strategy.

Read More »

Posted in: Managed & Cloud Services
Jul
10

Seizing the Cloud Opportunity

Posted July 10, 2012
Posted by: Wynn Schulz

Leverage cloud-based systems to realize significant economic, performance and strategic advantages.

Read More »

Posted in: Managed & Cloud Services
Jul
03

Trends in Enterprise Cloud

Posted July 03, 2012
Posted by: Wynn Schulz

What cloud is and what it isn’t: the key trends in cloud adoption plus the promise and challenge cloud offers in the enterprise IT environment.

Read More »

Posted in: Managed & Cloud Services
Jul
02

It's OK to Get a Little Help

Posted July 02, 2012
Posted by: Theresa Goodreau

How simple advice from the eye doctor applies to business as well. It's OK to get a little help.

Read More »

Posted in: Managed & Cloud Services
May
11

Unified Communications - Group Collaboration

Posted May 11, 2012
Posted by: Dustin Donaldson
Integration with third party applications What if you choose a non-Avaya web conferencing system and still want to leverage the strengths of Avaya’s ...

Read More »

Posted in: UC & Collaboration
Apr
20

Unifed Communications - Group Collaboration

Posted April 20, 2012
Posted by: Dustin Donaldson
Let's Continue to Look at Unifed Communications - Group Collaboration. Aura Conferencing and Server Virtualization Avaya Aura Conferencing leverages...

Read More »

Posted in: UC & Collaboration
Apr
11

Unified Communications - Group Collaboration

Posted April 11, 2012
Posted by: Dustin Donaldson
Avaya Has Consolidated onto Single Platform for Audio, Web and Video To increase user productivity with communication tools that enable group collabo...

Read More »

Posted in: UC & Collaboration
Oct
13

What Would You Leave in a Time Capsule?

Posted October 13, 2011
Posted by: Linda Amatucci

Is the iPad a thing of the past? Is a measuring cup futuristic? What Would You Include in a Time Capsule?  

Read More »

Posted in: General

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