Overview
Unified Communications brings together live communications, messaging and directory resources to provide integrated access to people and information. This unified information is presented to the user via the right device and media that is appropriate for the user's current environment.
SPS Unified Communication solutions and roadmap services enable your users to work more effectively from anywhere their (often changing) business needs require.
SPS will help you identify, design, implement and measure your UC solution, ensuring the benefits outweigh the costs.
Why should your business consider UC?
- Your Workforce is Changing
- Shared office, Home office, Remote locations
- Work Effectively From Anywhere
- Planned or Disrupted (HXN1, Weather, Strike)
- Corporate and Legislated Green Initiatives
- Enhanced Customer Experience
- Be responsive to customers, always
Navigating the Unified Communications Hype
Don’t believe everything you hear.
Identify a need, a benefit or a risk
- Productivity improvement (shortened response times, process improvement)
- Cost savings (shared office space, nimble process)
- Business Continuity (plan for the unthinkable)
Do your research, talk to multiple vendors, peers
- Don’t be led down an expensive path by a single vendor
- Leverage a partner… Sooner, rather than later
Stop, take a good look at what you are doing
- What it will cost
- What it will change
- Then step back and look at the benefits
Don't get caught up in the hype
- Don’t compromise something important, for something cool
Then get excited
- Users love being effective
Multivendor Unified Communications - Leverage the Best of Every Vendor.
Enhance your desktop experience with voice and video communication tools. Leverage the best of everything (you own).
Integrated click to call and presence gives your users a seamless work experience. Choose the best desktop software and integrate it with the best communication infrastructure.
Enable your users to work from anywhere, using the device that fits their dynamic environment. A multivendor solution is key. Mobile devices, PDAs, notebooks, netbooks, touchpads are inherently multivendor and multi OS.
Seamless, Multivendor Unified Communications
One User Experience, Any Network, Any Device
Unified Communications for the Mobile Worker
iPhone, Blackberry, Windows Mobile, Symbian, Palm, J2ME, WAP plus ~300 supported devices
Bring Your Own Device (BYOD)
Allow your employees or students to work from anywhere using the device of their choosing. When planning your BYOD program, be sure to consider the best practices below.
Allow for flexibility.
Both the BYOD policy and the wireless network infrastructure should be able to accommodate differences in needs and uses.
Recognize when consistency is important.
For certain activities, supporting only company-owned devices may be more valuable than allowing BYOD.
Manage bandwidth demands.
To reduce the effect of high demand streaming video downloads from the Internet, use traffic shaping and quality of service (QoS) techniques to prioritize applications.
Don’t allow BYOD until your network is ready.
This decision will help avoid reduced network performance for the company-owned wireless devices already used in your business. Define and communicate the parameters of your policy to ensure predictable support costs.
Review current policies.
You may not need a separate BYOD policy if current guidelines for acceptable network use and user conduct already adequately address the issues of permitted devices, content access and online activities.
LEARN MORE!
Mobile Learning - Preparing for BYOD
The Executive's Guide to BYOD