Workforce Management

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Overview

SPS understands the everyday challenges associated with running an effective and efficient contact center. By offering tools that deliver accurate FORECASTS, optimal SCHEDULES, and supportive REPORTING we can provide real-time visibility into performance and accountability. To best serve your clients, your leaders require accurate information to make adjustments and decisions as needed.

Drivers

Do I Need Workforce Management?

Do you have more than 50 agents in your call center?
Does it take more than 2 hours per week to create a schedule and manage the daily exceptions?
Are you plagued with high turnover?
Are you missing service levels due to under staffing?
Do you simply want to automate the process?

If you answered yes to any of these please click the Request a Demo button below!

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Technology

	GMT GMT's easy to use workforce optimization software combines precision forecasting and efficient scheduling with powerful performance analytics to deliver a better customer experience at lower cost.
	IEX The product of people, processes and technology equals more than just a product. It is a total solution for improving planning, enhancing performance, streamlining tasks, and integrating data in your center – and it all connects with IEX. Connect with us and discover how we can play a part in your success.
	Verint Impact 360 Workforce Management helps today’s multi-site, multimedia contact centers simplify call center and multimedia contact center forecasting and scheduling, while providing performance management and eLearning capabilities.
	SPS TotalCare Services SPS provides a full range of services related to workforce management solutions. From an initial GAP analysis to show you where you are today, providing an outline of what you need to do to accomplish business goals, to product integration and performance enhancement, we leverage internal expertise and knowledge along with manufacturer intelligence to provide a comprehensive solution that will work!

GAP Analysis

Backed by the experience of designing and integrating contact center solutions for clients that include large banks and insurance companies, SPS will provide a custom report detailing process and technology requirements necessary to achieve your business goals.

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Integration

With solutions delivered and accepted by industries of all sizes, we understand the importance of proper planning and detailed project management. Through proper design and implementation, we ensure a seamless transition.

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Performance Enhancement

Employees may come and go…as does the knowledge they possess when they leave. By offering refresher training courses and periodic “wellness” checks, SPS will help you retain productive knowledge and leverage your investment.

WFM gives you details about your business that can help you gain the competitive advantage! SPS will help you make sure you are getting the most from your WFM investment!

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300 Littleton Road
Parsippany, NJ 07054

1-888-777-7280

Workforce Management | GAP Analysis | SPS