Computer Instruments Partner | Computer Telephony Integration (CTI) | SPS

Computer Instruments

Established in 1979, Computer Instruments, Inc. has leveraged its foundation in Software Development into a reputation for phone enabling technology and IVR Self-Service Applications. Computer Instruments' e-IVR™ combines the power of Interactive Voice Response, Computer Telephony Integration (CTI), Web and IVR integration, and Voice Mail/Unified Messaging into vertical and general business solutions. Built on a suite of server based IVR/Web enabled telephony applications, e-IVR™ merges IVR and Web Self-Service to create cost-effective, convenient solutions for practically any type business, all on a single multi-application server. Computer Instruments also provides application development and custom builds on the Avaya Voice Portal, with an emphasis on user friendly interfaces for easy customer administration.

Computer Instruments

Product Range:

• Auto-Attendant
• Auto-Dialer Applications (Appointment Reminder, Emergency Notification, Power Dialer, Community Notification, Agent Click-To-Dial, Absentee Notification, etc.)
• Data-Locator Applications (Zip Code Locator, Prescription Re-Fill, Account Status, Substitute Locator, Name Dialer, etc.)
• Form-Filler Applications (Agent Survey, Document Fulfillment, Questionnaires, Market Research, Registration, etc.)
• Recording Applications (Administrative Record-A-Call, Agent Record-A-Call, Supervisor Record-A-Call, etc.)
• Audio Bulletin Board
• CTI Applications
• IP Phone Applications
• Healthcare Insurance Applications (Claims Status, Eligibility, Benefits Detail, etc.)
• Voice Mail/Unified Messaging
• Avaya Voice Portal Development
• and more