DATEL Software Solutions
DATEL Software Solutions, LLC creates innovative, cost effective contact center and call accounting applications. Call SWEET!’s feature-rich qualities makes it the preferred choice of businesses, small and large. The key feature of Call SWEET! is its extensive reporting capabilities. Equipped with a vast array of text and graphical reports, Call SWEET! allows you to easily group, sort, filter, summarize and chart data, as well as export into Excel and PDF formats. With both detail and summary reports to choose from, you are guaranteed to have access to the data you need. Call SWEET! is available on any PBX platform.
For businesses with contact centers, Call SWEET! Live is the answer! Widgets comprise the electronic building blocks of Call SWEET! Live. Equipped with real-time elements, Widgets measure and report on the status of every agent, hunt group and more. Expressed graphically, audibly and through e-mail, alarms and alerts notify when user-defined service level values are out of range. They monitor the speed of answer in addition to the handle time required to complete the call. Equipped with a vast array of reports, Call SWEET! Live and Call SWEET! allows you to group, sort, filter, summarize, and chart data as well as export for offline viewing. Call SWEET! Live is available on the Avaya IP Office and the Avaya Communication Manager.
Need to also track your contact center’s e-mails, click to chat and voice mails? Contact SWEET! is DATEL’s multi-media offering with browser based views and integrated reporting.
Key Differentiators for Call SWEET! Live
- Able to be bundled with Call SWEET! Call Accounting, providing a cost-effective combination of historical reports and real-time information
- Disposition codes can be assigned to explain call outcomes, providing further detail in reporting.
- Supervisors can be allowed to change an agent’s status, providing greater flexibility to make adjustments quickly.
o search and tag recordings
o create mp3 playlists
o match reports with recordings
o screen pop agents with information about the caller
o agents automatically make calls from an uploaded list
o dial faster with fewer mistakes