SimpliCTI Software Solutions
SimpliCTI Software Solutions, Inc., founded in 1996, is a leading systems integration and software development firm specializing in multi-channel CRM solutions. SimpliCTI’s mission is to deliver best-in-class multimedia Customer Relationship Management (CRM) solutions to its clients. SimpliCTI’s Multimedia CRM solutions are comprised of the professional services, support and products required for automating, managing and routing a business’ electronic customer interactions. The media for these interactions include telephone calls, emails, text chat, World Wide Web (Web) collaboration, facsimile, video and wireless. SimpliCTI is ideally-positioned to provide clients with innovative CRM technology solutions based upon a successful implementation track record, unmatched depth of experience, expertise and knowledge in multi-channel CRM systems, and the use of an unprecedented speed to solution/time to value model.
SimpliCTI is an Avaya Certified Systems Integration Partner specializing in Avaya Interaction Center/Operational Analyst implementations, Avaya Contact Center Express implementations and Avaya Proactive Contact implementations. SimpliCTI is also a Gold member of the Avaya DeveloperConnection Program specializing in the development of software enhancements for Interaction Center and Contact Center Express, such as SimpliView Reporting for CCE.
Specific SimpliCTI Credentials
- Have been implementing Interaction Center since its inception as eContact in the Nabnasset/Quintus days
- Have been implementing Contact Center Express since its introduction into the US as Active Telephony
- Gold Avaya DeveloperConnection Program member focused on the development of IC connectors and other application enhancements for Avaya
Custom server development for telephony, MQ Series, HTTP, XML, SOAP, etc.
- Comprehensive experience with Siebel, SAP, Onyx, Clarify, Oracle, custom desktops using OLE, DDE, ActiveX, Java, .NET, SOAP, XML, HTTP, and Web Services