Taske Technology
TASKE Technology: Intelligent Call Management Solutions for Small to Mid-Size Call Centers and General Businesses Do you need to view call activity in real-time, generate call activity reports, view a customer’s call experience from start to finish and gain insight into your organization’s call service levels? Then you need TASKE, a leading provider of intelligent call management solutions. TASKE products include TASKE Contact, TASKE Visualizer and TASKE Essential.
TASKE Contact is a comprehensive call management solution ideal for small to medium size call centers. Key features include:
- Web-based interface giving your organization global access
- Real-time queue and agent activity monitoring for inbound, outbound, and internal calls
- Historical reporting on all calls
- Historical ACD call activity replay to review performance indicators
- Visualizer for detailed cradle-to-grave call analysis
- DisplayCentral plasma wallboard solution that delivers real-time information direct to your front line
- Workforce management integration with leading workforce management applications
- Call forecasting reports
- Detailed extension and trunk reporting outside of the call center (no licensing limit on number of extensions)
TASKE Visualizer provides cradle-to-grave reporting for detailed call analysis. Key features include:
- Web-based interface giving your organization global access
- Detailed analysis of time lines of calls
TASKE Essential is a complete call reporting application for the small to medium size business without a call center. Key features include:
- Web-based interface giving your organization global access
- Historical extension/trunk reporting
- Real-time extension viewer: inbound, outbound, and internal calls
- Visualizer for detailed call analysis
About TASKE® Technology Inc
TASKE provides web-based call management solutions with real-time and historical call reporting functionality ideal for small call centers and general businesses. TASKE solutions provide the visibility necessary to improve call center service levels and enhance customer retention strategies. With thousands of installations worldwide, TASKE offers superior technical support and expert services for all its products. TASKE has an excellent reputation of offering proven, robust, and affordable products. Founded in 1989, TASKE is headquartered in Canada with USA offices.