Leverage Your Nortel Investments and Get the Support You Need!
SPS is your one-stop resource for heritage Nortel Support!
SPS understands the management and operational issues inherent in a migration from Nortel PBXs and Enterprise systems to Avaya Communication Manager.
SPS possesses the properly certified in-house engineering and technical resources to assist Nortel users leverage their current investments, define their roadmap, and develop a reasonable and measured strategy for the future.
Talk with SPS today to learn more!
- The Avaya Nortel Roadmap
- Avaya Aura and Session Manager
- "Front-end" existing Nortel gear with Avaya
- Transition timing
- Best practices
- System design
- Staff training
- Operations
- Translations & support
SPS Has a Different Approach
SPS understands that heritage Nortel users have made substantial investments in their platform. SPS is here to support your existing platform and help you plan a technology roadmap that is consistent with your timeline, budget and business goals.
SPS realizes that Nortel users need more than a sales pitch. SPS is an experienced partner with the sales, design, implementation and support resources to assist you every step of the way.
SPS believes the challenges facing the legacy Nortel user cannot be properly addressed by the addition of a few sales people. The end user needs access to experienced technical, operations, and engineering resources who can support their current platform and help chart the future course.
SPS is your one-stop resource for Nortel support. SPS helps Nortel users address concerns such as:
- What are my options?
- What is the roadmap?
- Can I leverage what I already have?
- Can you support me along the way?
SPS has an end-user focused and customer sensitive approach. We respect the investments you have made and want to provide the support you need.
Experience the SPS difference.
Technical Services Center (TSC)
To deliver exceptional support and service to our customers, SPS created a state-of-the-art Technical Services Center (TSC) and engineering lab as the backbone of our services and operations. The professional and quick delivery of this service is critical to the success of our client’s business communications.
The SPS Technical Services Center is a fully staffed around-the-clock (24x7x365) service and support center to provide the critical communications services our customers rely upon for business functionality. Customers depend on SPS’ superior technical capabilities, certified personnel and the modern tools SPS utilizes to monitor both Voice and Data Network infrastructure.
With certified technicians providing initial call receipt, customers speak directly to an advisor who understands how to classify any request so it receives the appropriate action:
- Immediate attention for a critical request
- Prioritization for changes, programming, or dispatch
- Direct routing to SPS engineering, as appropriate
SPS is a Platinum certified Avaya Connect channel partner with the prestigious Service Expert and SME Expert designations. These endorsements recognize broad competencies and differentiate SPS as an integration leader. Additionally, SPS has been repeatedly recognized as one of the top technology integrators in North America.
SPS is an endorsed and trusted partner with the knowledge, certifications, and 24x7x365 support model to back their customers with the services they need.