Avaya Aura Messaging Administration | Educational Services | SPS | Strategic Products and Services

Course ID: TRN-AAM

This training class is an interactive, instructor led course designed for system administrators of the Aura Messaging system. It covers the day to day functions such as user management as well tasks necessary for the maintenance and upkeep of the system. This course will also show how to generate reports and view logs and how to interpret them.

Delivery Method:
Webinar delivery.

The following is an overview of the topics covered:

Architecture and Features

•             Overview of server roles and functions

o             Application Server

o             Storage server

•             Telephone integrations

•             Description of features accessible to users

o             TUI

o             Web user interface

o             Notifications

Basic Administration

•             Accessing and logging on

•             Creating and modifying users

•             Modifying Classes of Service

•             Administering Notifications

•             Enhanced Lists

•             Auto attendants

Reports

•             User reports

•             Logon failures

•             User activity

•             Messaging measurements

Maintenance

•             Server backups

•             Start/Stop services

•             Accessing System Platform

•             Server reboots

•             Troubleshooting

Overview of Advanced Features

•             Caller Applications

•            Alternate Message stores (Exchange and Zimbra)