Course ID:
TWO DAY COURSE
- Introduction to AVAYA Communication Manager ACD Features
- System and Call Center Capacities
- Understanding the Basic Call Flow and Forms
- VDN Skill Preferences
- VDN Variables
- VDN Time-Zone Offset
- Basic Vector Commands
- Variable in Vectors
- Vector Subroutines
- System Tables – Holiday, Service Hours, Policy Routing Tables
- Enhanced Vector Commands
- Options by Agent Login ID
- Location Preference Distribution
- Frequently used Maintenance Commands & Reports
Delivery Method
Classroom setting