IP Office Advanced Administration

Overview

This course is designed to provide Advanced System Administration training on the Avaya IP Office telephone system, voicemail platform, and associated end user client software. It builds upon the IP Office Basic Administration course and delves deeper into management of the system, enabling administrators to make changes and additions to the IP Office in addition to general day-to-day maintenance. The course includes the use of Manager Application Software for direct management of the IP Office core system and Voicemail Pro Client Software for the Voicemail Pro application. It also covers installation and instruction for the Phone Manager Pro and Softconsole applications.

Course Objectives
Upon successful completion of this course, participants should be able to:

Understand how to access the Manager application software for system changes and to locate the built-in help menu
View Parameter changes to the Manager application and review audit trails of previous system changes
Recognize all portions of the Manager configuration tree
Understand Hunt Groups and how they can be used in the system for more complex applications
Locate important folders and files for manual/automated backups
View Administration parameters within the Voicemail Pro client
Recognize all portions of the Voicemail Pro configuration tree
Find Basic Actions associated with the action icons along the client bar
Create or modify User/Hunt Group/Short Code/Module Start Point within the configuration tree
Install and use Phone Manager Pro and application
Install and use Softconsole Application

Who should attend this class
The advanced administration class is intended for individuals who have previously completed the IP Office Basic Administration course and who have a general understanding of the day-to-day management of the system. The class is offered once each month.

Delivery Method
Classroom

IP Office Application Overview

Basic Hardware

Processor Units (IP406v2, IP500)
Station Modules, Trunk Cards, Voice Compression Modules

Basic Software

ADMIN CD (Manager, Call Status, Monitor, SSA)
VOICEMAIL PRO CD
USER CD (Phone Manager, Soft console, TAPI client)

IP Office Manager
Review of the Manager client software

Accessing IP Office Units over WAN
Review of Audit Trail
Menu Bar Commands

Understanding Configuration Files

Working Directories
Backing up and Restoring

Passwords and Administration

Setting up Additional Operator Accounts

Configuration Tree Components

System, Line, Control Unit
- Administering Extension Users and Groups
  - Extension vs. User
  - Logical IDs
  - Hunt Group Usages
- Short Codes
  - System vs. Personal
  - System Speed Dial
  - Restricting Outbound Calling
- Incoming Call Routes
  - Call Route Destinations
    - Voicemail
    - AA Menu Applications
    - Fallback Entries
- Directory, Time Profiles, IP Routes
  - Importing Directory Entries
  - Setting up Time Profiles for Incoming Call Routes
- Acct Codes, Licenses, User Rights
  - Feature Key vs. License Keys
  - Phone Templates
- Embedded AA, ARS tables