IP Office Advanced Administration | Educational Services | SPS | Strategic Products and Services

Overview

This course is designed to provide Advanced System Administration training on the Avaya IP Office telephone system, voicemail platform, and associated end user client software. It builds upon the IP Office Basic Administration course and delves deeper into management of the system, enabling administrators to make changes and additions to the IP Office in addition to general day-to-day maintenance. The course includes the use of Manager Application Software for direct management of the IP Office core system and Voicemail Pro Client Software for the Voicemail Pro application. It also covers installation and instruction for the Phone Manager Pro and Softconsole applications.

Course Objectives
Upon successful completion of this course, participants should be able to:

• Understand how to access the Manager application software for system changes and to locate the built-in help menu
• View Parameter changes to the Manager application and review audit trails of previous system changes
• Recognize all portions of the Manager configuration tree
• Understand Hunt Groups and how they can be used in the system for more complex applications
• Locate important folders and files for manual/automated backups
• View Administration parameters within the Voicemail Pro client
• Recognize all portions of the Voicemail Pro configuration tree
• Find Basic Actions associated with the action icons along the client bar
• Create or modify User/Hunt Group/Short Code/Module Start Point within the configuration tree
• Install and use Phone Manager Pro and application
• Install and use Softconsole Application

Who should attend this class
The advanced administration class is intended for individuals who have previously completed the IP Office Basic Administration course and who have a general understanding of the day-to-day management of the system. The class is offered once each month.

Delivery Method
Classroom

IP Office Application Overview

Basic Hardware

• Processor Units (IP406v2, IP500)
• Station Modules, Trunk Cards, Voice Compression Modules

Basic Software

• ADMIN CD (Manager, Call Status, Monitor, SSA)
• VOICEMAIL PRO CD
• USER CD (Phone Manager, Soft console, TAPI client)

IP Office Manager
Review of the Manager client software

• Accessing IP Office Units over WAN
• Review of Audit Trail
• Menu Bar Commands

Understanding Configuration Files

• Working Directories
• Backing up and Restoring

Passwords and Administration

• Setting up Additional Operator Accounts

Configuration Tree Components

• System, Line, Control Unit
  • Administering Extension Users and Groups
    • Extension vs. User
    • Logical IDs
    • Hunt Group Usages
  • Short Codes
    • System vs. Personal
    • System Speed Dial
    • Restricting Outbound Calling
  • Incoming Call Routes
    • Call Route Destinations
      • Voicemail
      • AA Menu Applications
      • Fallback Entries
  • Directory, Time Profiles, IP Routes
    • Importing Directory Entries
    • Setting up Time Profiles for Incoming Call Routes
  • Acct Codes, Licenses, User Rights
    • Feature Key vs. License Keys
    • Phone Templates
  • Embedded AA, ARS tables

Voice Mail Pro
Review of the Voicemail Pro client software

• Usages for Voicemail Pro
• Accessing the Voicemail client
• Menu Bar Commands

Configuration Tree Components

• User, Group, and Short Code Entries
  • Viewing Mailbox Details
• Modules
  • Day, Night, Holiday AA
  • Recording Menu
  • Meet Me Conference Bridge

Changing Greetings/Announcements

• Accessing the Recording Menu
• .WAV Files and Announcements

Understanding Call Flows

• Setting and Modifying Conditions
  • Time of Day and Holiday
• Administering a Basic Auto Attendant
• Properties TAB, Specifics
• Connecting Steps Together
• Saving and Exporting the Database, Folders

Remote Access

• PCAnywhere, Remote Desktop, GotoMeeting
• Changing Greetings/Announcements

System Status Application (SSA) Review of the SSA software

• Connecting to the IP Office Unit
• Viewing Active Call List
• Viewing Extension and Trunk Inventory
• Tracing Extension and Trunk Entries

Phone Manager Lite/Pro
Review of the Phone Manager Lite/Pro client software

• Installing the Client Software
• Configuring the Client for Connection to the IP Office
• Basic Call Handling
• Setup of Internal/External Busy Lamp Fields

Softconsole Review of the Softconsole client software

• Installing the Client Software
• Configuring the Client for Connection to the IP Office
• Basic Call Handling and Review of Console Elements
• Setup of Internal Busy Lamp Fields

Q&A/Wrap-up