IP Office Basic Administration

Overview
Course Outline
Upcoming Sessions

Course Overview
This course is designed to provide Basic System Administration training on the Avaya IP Office telephone system and voicemail platform. The course includes the use of Manager Application Software for the direct management of the IP Office core system and Embedded Voicemail and/or Voicemail Pro Client software for the Voicemail Pro application. This training will assist in providing the local system administrator with the necessary knowledge for day-to-day activities managing the Avaya IP Office telephone system.

Course Objectives

Upon successful completion of this course, participants should be able to:
Understand how to access the Manager application software for system changes create or modify users within Manager and move extensions from one station port to another
Understand Hunt Groups and how they can be used in the system
Access and modify the Incoming Call Route table and entries
Modify and maintain an Automated Attendant within Embedded Voicemail or Voicemail Pro client software
Access the Recordings Menu or Entry Prompts tab to modify a call flow greeting
Locate and change user voicemail box passwords in Manager
Understand the basics of Time of Day and Holiday Conditions for use in Open, Closed and Holiday routing

Who should attend this class?
This class is intended for individuals who plan to manage their Avaya IP Office system and voicemail platform after the system is installed. The class is available twice each month.

Delivery Method
Webinar delivery.

Accessing/Logging into the IP Office Unit

Local Access from the Voicemail Pro Server
Local Access from a Desktop PC

Sending Changes to the IP Office unit

Merge vs. Reboot
Immediate vs. When Free vs. Timed

Saving a .CFG file using “File Save As..”

Basic Programming Changes

Administering User profiles
- Name Changes
- User Mailbox Password Resets
- Breakout DTMF Options (0,2,3)
- User Right Template Assignments
- Button Programming Changes
Administering Hunt Group changes
- Add/Remove Hunt Group Members
- Changing Hunt Group Timers
- Hunt Group Mailbox Password Resets
Incoming Call Routes
- Changing Existing Incoming Call Routes
- Creating New Incoming Call Routes
System Short Codes
- Speed Dial Entries
- Voicemail Menu Access Codes
User Rights Templates
- Review of Different Template Types
- Assignment of User Right Templates
- Button Programming Changes using Templates
Embedded AA Menu
- Review Menu and Action Key Assignments
- Accessing and Updating AA Menu Greetings