Course ID: TRN-ACME

System Access – Avaya Communication Manager Access

• Logging into system
• Logging off of system
• Setting Command Permissions
• Establishing Daylight Savings Rules
• Setting the system date and time
• Using the Bulletin Board
• Saving Translations
• Set up and Save Locations

Introduction to Avaya Communication Manager

• Hardware Overview
• Understanding your configuration
• Understanding the dial plan
• Controlling the calls users can make and receive COR and FRL
• Controlling the features users can access COS
• System Wide Settings
• Changing feature parameters
• Administering treatment for denied or invalid calls

Handling Incoming Calls

• Setting up advanced call coverage
• Setting up call forwarding on and off net
• Basic Vector for Auto Attendants
• Meet me conferencing
• Extension to Cellular (EC500)

Routing Outgoing Calls

• World class routing ARS design
• Managing calling privileges
• Displaying ARS analysis information
• Understanding ARS analysis
• Modifying call routing
• Defining ARS Locations
• Defining ARS Partitions

Managing Trunks

• Understanding analog (CO, Fax, DID, PCOL) trunk group
• Understanding digital (T-1, ISDN) trunk group
• Understanding IP Trunks (H.323, SIP)
• Adding trunks to a trunk group
• Removing trunks from a trunk group
• Removing trunk groups
• Inserting and absorbing digits
• Routing DNIS- Digit conversion
• Administering trunks for listed directory numbers
• Caller ID- out bound

Managing Announcements

• Understanding announcements
• Adding announcement data modules
• Adding announcement extensions
• Recording announcements
• Saving announcements
• Copying announcements
• Restoring announcements
• Deleting and erasing announcements
• Managing VAL announcements using the SAT
• VAL Manager
• Troubleshooting VAL Announcement
• Non-volatile storage of announcements on VAL

Alarms and Errors

• Maintenance reports
• Alarm logs
• Clearing alarm logs
• Assigning alarm buttons
• Understanding common error types
• Error type 18 – busied out
• Error type 523 – equipment “missing”
• Error type 1 – circuit packs
• Review alarms
• Review errors
• Review events
• Review system back up procedures

IP Networking in Avaya Communications Manager

• Understanding IP Phone registration
• Understanding the role of DHCP
• Designing IP- Network Regions
• Maintaining Voice quality
• IGAR –Inter-gateway alternate routing
• Dial plan Transparency

ESS, LSP, SLS Failover

• Understanding Enterprise Survivable Solutions (ESS)
• Understanding Local Survivable Processor (LSP)
• Understanding Simple Local Survivability (SLS)
• Understanding Failover to ESS, LSP, SLS
• Understanding Recover from ESS, LSP, SLS

Firmware Updates

• What is Firmware
• Identifying the need to upgrade
• Obtaining Firmware files from AVAYA
• How to upload and apply Firmware files

ASA

• Complete overview of ASA- if it has a menu option or is a browser feature- It’s covered.

What’s NEW

• New features when you upgrade

Question and Answer Forum

For more information, please call SPS at 888.777.7280 or click here to email. Please include your name, contact information, course name and course date.

This course is a two-day classroom program.

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