To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance (ICA). The Alliance provides a consistent global approach to pricing, design, installation and support of communications and collaboration solutions.
ICA founding members serve more than 9000 customers across more than 60 countries. As a specialized systems integrator, the ICA holds over 400 certifications with expertise in communications and collaboration, including telephony, customer experience and messaging.
My SPS Account Manager not only put together a system recommendation to fit our needs but also helped with all the cabling required. Every person we had contact with from start to finish was very professional and incredibly responsive. It was truly a pleasure to work with the SPS team once again - I wish more companies would take a page out of SPS' playbook.
The ICA provides a single point of contact for:
- Global technology and service framework contracts
- Global technology and service pricing agreements
- Local billing, currency, language and technology capability
- Consistent design, project management, implementation and support capability
- Consistent account management and development
To provide a consistent customer experience across the globe, ICA members include: