Parsippany, NJ – Strategic Products and Services (SPS) announced today that it has achieved Services Delivery Specialist (SDS) certification from Avaya, a leading global provider of business communications systems, software and services. The SDS Implementation Specialist and Support Specialist designations certify that SPS has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation and support services to Avaya customers.
SPS, an Avaya Platinum BusinessPartner, specializes in the design, installation and support of converged communication solutions, advanced IP telephony applications, unified communications, network infrastructure and mobility solutions.
“Business Partners like SPS enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems,” said Carol Giles Neslund, vice president, North America Channel Sales, Avaya. “To achieve the SDS designation, SPS exhibited a standing record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services tools and methodologies. It gives us great pleasure to see SPS carry the Avaya SDS designation and know they are serving our customers.”
“This unique designation helps provide our customers peace of mind,” said Ron Scavuzzo, SPS Vice President of implementation services. “When selecting a partner to assist with provisioning solutions and providing day two support services, it is critical to engage a company that understands clients’ applications and infrastructure. The SDS endorsement from Avaya recognizes our broad competencies and differentiates SPS as an integration leader.”
The Avaya SDS program has four areas of designation, including Implementation Specialist for Authorized Avaya channel partners, Implementation Professional for services-only channel partners, Support Specialist and Integration Expert for Platinum, Gold and Silver-certified Avaya channel partners. Participating channel partners have access to Avaya Global Services methodologies and tools to help them deliver a quality service experience to customer. In addition, they receive a broad range of unique support benefits from the manufacturer.
About SPS
SPS designs and implements technology solutions to help customers become more efficient and competitive in their markets. Established in 1988, SPS is one of Avaya’s largest North American Platinum Certified BusinessPartners and a leading integrator of voice and data converged solutions. With clients in 50 states and seven countries, SPS provides Voice over IP (VoIP), unified communications, contact center, mobility, conferencing, carrier services, consultative planning, training and maintenance offers.
SPS is ranked at 277 on the VARBusiness 500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. For more information, visit www.spscom.com.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
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Theresa Goodreau, Director of Marketing
888.777.7280