Conclusion: Communication Solutions for Health Care Series

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Conclusion: Communication Solutions for Health Care Series

Conclusion: Communication Solutions for Health Care Series

July 11, 2017 | Posted by: Michael Leugs |

Previous:
Blog 1: Communication Solutions for Healthcare Series
Blog 2: Quality Care, Everywhere
Blog 3: Manage a Sprawling Provider Network
Blog 4: The Administrative Patient Experience

In these three use cases, we’ve described how providing a best-in-class patient experience, even in smaller practices and clinics, can help patients and the healthcare networks that serve them to thrive. But we haven’t told the whole story for healthcare organizations – and we haven’t reached the limits of what’s possible.

The “whole story” involves the significant behind-the-scenes efforts required to ensure that IT/network infrastructure and core communication applications are ready to support these specialized video and WFO applications. Real-time communication applications place unusual demands on any company’s LAN, WAN and carrier configurations.

  • The performance and availability of every networked application depends on effective design and administration of the data-carrying servers, routers and other devices that make up the data network – with attention to security, business continuity and disaster recovery planning.
  • Technologies like QoS (Quality of Service protocols) and SIP (Session Initiation Protocol) enable the data network to prioritize of real-time traffic like voice and video, ensuring clear communications without jitter, dropout or lost images.
  • Technologies like application virtualization, network function virtualization (NFV) and software-defined networking (SDN) offer further advantages in application performance and IT efficiency.

How about “the limits of what’s possible”? That’s actually up to you. Every day, leaders and innovators across many industries probe and explore the limits, looking for new ways to achieve their objectives and streamline operations, all to serve their consumers. Innovation happens when someone who understands their operations asks for the impossible. Today, the ecosystem of IT and communication providers has more tools than ever to develop new solutions to meet those formerly impossible demands. Custom telephony-based applications have been developed to address needs like:

  • Appointment scheduling, notification and re-scheduling
  • Self-service payment processing and collections
  • Improving patient self-service access to electronic medical records (EMRs)
  • Patient-centered care orchestrating multiple roles, resources and channels of patient engagement around the patient’s need and perspective
  • Coordinating multiple caregivers in emergency situations, prep for scheduled procedures, etc.
  • Integrating data from wearable monitoring devices, digitally-enabled test kits and sensors, mobile apps and digital fitness devices (Fitbits, smart watches) into an “internet of things” (IoT) associated with patient EMRs
  • Enterprise data warehousing (EDW), reporting and analytics for patient-care operations

The telecommunications industry is constantly adding new cloud services, application programming interfaces (APIs) and extensible database tools that make it possible to “mash up” existing resources and deliver new functionality.

Our fictional Tri-State Medical Center (TSMC) healthcare network provided patients with an up-to-date practice that used purpose-built communication capabilities to focus expertise and resources on their condition and needs. These capabilities also make it easier for TCMS to manage itself, resulting in efficiencies that help offset the spiraling rise in healthcare costs.

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