VIDEO: Improving Your Customer Experience with Call Recording

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VIDEO: Improving Your Customer Experience with Call Recording

VIDEO: Improving Your Customer Experience with Call Recording

August 31, 2017 | Posted by: Domenick Wissel |

Many businesses name customer experience as a top priority, but they continue to provide unsatisfactory service to their customers. In fact, a leading research firm, Gartner, found that only 27% of businesses believe they currently offer better service than their competitors.

In this episode, we explain why installing a call recording application is an important first step to capturing the data you need to improve your customer experience. SPS, a ConvergeOne Company's Wayne Pierce, Contact Center Consultant, joins us to discuss how you can get more out of your call recording applications. Watch now to kickstart your journey to providing your customers with an exceptional experience that is tailored to their specific needs!

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