Instant messaging (IM) and Presence capabilities are the beating heart of many Unified Communications solutions. Environments like Microsoft Lync and Cisco Unified Presence perform a dual function, providing information on user status and available modalities and acting as a “switchboard” for media from plain text to voice, video and interactive collaboration tools.
Federation of IM/Presence information enables users to connect more effectively across geographic boundaries and organizational divisions. And IM & Presence solutions can now support a wide and growing range of stationary and mobile devices.
Having an integrated view of accessibility and available media enables users to achieve higher levels of engagement, reaching their contacts sooner and resolving business needs faster – resulting in a net acceleration in the speed of your business.
Put the knowledge and experience of SPS to work in planning your integrated Unified Communications environment!