Managed Services

Services, tools and resources to optimize your communications infrastructure.

SPS ensures the health and usability of your communications system, providing expert support in the manner best suited for your organization.

Your return on investment depends on your communications system’s usability — the easier it is to use, the more users will accept it.  

But many companies lack the staffing, budget or expertise to address key issues by asking the important questions:

  • How can you ensure optimal performance and productivity gains from your communications platform?
  • How can you respond quickly to administration requests and avoid issues that interrupt customer service?
  • How can you reduce telecommunications costs?
  • How can you manage communications AND devote limited IT resources to strategic, business-enhancing priorities?

SPS Managed Services solutions bring stability and flexibility to your communications budget. From outsourcing selected services to fully hosted “private cloud” implementations, our portfolio includes:

  • Software Update Management
  • iCON UC/Video Monitoring and Management
  • Configuration and MACD Support
  • Carrier Services
  • Carrier Agency/Case Management
  • Quarterly Services Review
  • Quality of Service Monitoring
  • Insight Services
  • Advocate Services
  • Telecom Expense Management

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