Today, customer self-service options extend far beyond simple touch-tone replies to interactive voice response (IVR) scripts. Powerful and interconnected applications can now provide robust self-service functionality through websites and even mobile apps.
But like many new technologies, effectively deploying new self-service options and online tools requires careful planning. How does the interaction path affect the customer experience? What happens when a customer cannot fully complete a transaction?
SPS can guide you through the many self-service options available today. Our Customer Experience Consultants have the portfolio and the experience to recommend solutions that will satisfy current needs and grow with your business.