Self-Service

Today, customer self-service options extend far beyond simple touch-tone replies to interactive voice response (IVR) scripts. Powerful and interconnected applications can now provide robust self-service functionality through websites and even mobile apps.

But like many new technologies, effectively deploying new self-service options and online tools requires careful planning. How does the interaction path affect the customer experience? What happens when a customer cannot fully complete a transaction?

SPS, a ConvergeOne Company can guide you through the many self-service options available today. Our Customer Experience Consultants have the portfolio and the experience to recommend solutions that will satisfy current needs and grow with your business.

SPS Headquarters
300 Littleton Road
Parsippany, NJ 07054
Phone: 888.777.7280
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