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SPS Named NICE North American Application Sales Partner of the Year

May 31, 2016 | Posted by:
Theresa Goodreau

​Parsippany, NJ – May 31, 2016 – Strategic Products and Services (SPS), a unified communications system integrator and managed service provider, today announced that NICE Systems (NASDAQ: NICE) has named it the 2015 North American Application Sales Partner of the Year at the NICE Interactions 2016 Customer Conference in Orlando, Fla.

This is the third time that NICE has awarded SPS for strong performance. For more than 10 years, SPS and NICE have grown their partnership by working together to provide clients with best-in-class contact center solutions. SPS has consistently grown its annual sales performance by displaying a deep understanding of the crucial role the contact center plays in the delivery of an excellent customer experience. SPS maintains Platinum status with NICE.

“SPS is thrilled to again be recognized by NICE, as this award showcases our dedication to maintaining a strong partnership with NICE in service of our clients,” said Kathy Sobus, SPS Director of Customer Experience Consulting. “Our customer experience consulting team possesses extensive knowledge of the contact center space, as well as the current and future needs of our clients. By partnering with NICE, we are able to provide clients with solutions that proactively address concerns for the contact center of the future.”

SPS customer experience consultants maintain expertise in both contact center management and technology, enabling them to transform operations with initiatives like Workforce Optimization, self-service, analytics and mobility. By combining SPS’s expertise with NICE’s award-winning products, SPS helps businesses discover compelling new ways to engage, serve and retain customers with a premier contact center experience.

“SPS has successfully and consistently grown its application sales performance year after year at NICE by providing broad and deep contact center expertise across mid-market, enterprise and named accounts,” said Dan Carpenter, Director of Partner Sales for NICE. “Its sales and contact center professionals have extensive, real-world knowledge and experience with the challenges of optimizing contact center operations of any size while working seamlessly with the NICE sales organization.”

SPS specializes in design, integration and managed services for unified communications (UC), including voice, video conferencing, collaboration and contact center. SPS teams with clients, providing professional services, managed services and cloud-based solutions to deliver exceptional results.

About SPS

Strategic Products and Services (SPS) is a global, multi-vendor IT solution provider for unified communications (UC). With documented and repeatable processes, deep knowledge, broad competencies and certifications, we enable clients to optimize their business with custom end-to-end communication solutions – from strategy and design through implementation, support and managed services.

Having achieved more than 25 years of profitable growth, SPS has offices across North America and the United Kingdom. The company is also a founding member of the Intelligent Communications Alliance (ICA), a global partner network providing multi-national customers with a consistent approach to pricing, design, installation and support of integrated business solutions. Visit www.spscom.com to learn more.

About NICE

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

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